Talon Games is committed to providing our customers the very best in customer service and strives for complete customer satisfaction with every purchase or customer interaction.
If you purchased the products from us, customers may return their purchase within 30 days of the original purchase date for any reason. Once we have received the returned product(s) (please include a copy of the original sales receipt), you will be refunded the purchase price. If your return is not a result of an Talon Games error, we reserve the right to deduct a restocking fee of up to 20%.
For all returns, please take whatever steps you deem necessary to ensure your package arrives safely here at Talon Games. We suggest a delivery confirmation process (such as a tracking number or signature) is used. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to provide a refund as outlined above. Talon Games is not liable for any items lost or damaged during their return trip to us.
If you purchased the products through another seller, exchanges and returns must be conducted with that business.
Regardless of where you purchased our products, we will replace a defective product for a new, identical item. Please contact firstname.lastname@example.org to arrange for a replacement item(s).
For any issues related to order questions or problems, you can contact us at:
TEL: 316.322.3029 (M-F 10am to 6pm CST)
For consumer returns, ship all packages to:
PO Box 849
El Dorado KS 67042
For all consumer purchases (USA only), we charge a flat rate of $15.00 (USD) for shipping and handling to anywhere in the USA. Consumer orders over $35.00 (USD) qualify for FREE shipping! At this time, we only ship to USA-based addresses.
Talon Games is not responsible for any taxes or fess levied by local custom officials.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at:
mailing us at:
PO Box 849
El Dorado Kansas US 67042
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at:
Re: Privacy Compliance Officer
PO Box 849
El Dorado Kansas US 67042